ICM Hub provides an AI solution using natural language to automate customer service for airlines. For airline travelers with questions, ICM Hub’s conversational agent walks them through processes, gives them the information they need, and helps them resolve questions about their trip via a text-based chat. During the conversations, it tracks and stores customer data to learn more about users, provide advice based on their unique situation, help them take action and even book add-ons to their itinerary.